Description

The Chief Operating Officer (COO) is accountable for operations of all service departments and programs ensuring compliant, effective and efficient systems, procedures, and practices are in place. As a member of the executive team, the COO contributes to overall strategic planning and organizational development and shares accountability for organizational performance, progress toward achieving its mission, and successfully accomplishing operational objectives.

This position derives authority from and is directly accountable to Chief Executive Officer (CEO) who appoints, provides general direction to, and authorizes the COO to manage, through subordinate supervisors, all activities and service operations of the organization. The COO supervises service line and operational directors and contracts, including those supervising the areas of Quality & Compliance, Medical, Dental, Behavioral Health, Pharmacy, Migrant Services, Mobile Health Operations, and WIC.  The COO works closely and collaboratively with other members of the C-Suite (Chief Medical, Dental and Behavioral Health Officers and CFO) to coordinate clinical activities, and to assess/forecast/manage fiscal operational activities and annual operational, capital and facilities/maintenance budgets. The COO supports team building and a collaborative problem-solving environment in meeting the duties and responsibilities of this position. The COO clarifies as necessary responsibilities, authority, and working relationships of the organizational structure within the departments and operations and encourages group and individual understanding of how team and individual efforts contribute to the organization’s accomplishments.

Requirements

Master’s Degree in health-related/business field preferred, at least five years of experience in leadership in ambulatory healthcare, specifically the oversight of operations.  Nursing and related clinical designations are preferred, but not required; experience in Lean management and business administration.  Bachelors degree prepared with at least seven year of progressive management experience in an ambulatory healthcare will be considered.